Domus Global: management systems that turn leads into customers
"You turned Domus Global into a more efficient and transparent operation. The dashboards give us control over finance, operations and orders - we can see who is stuck and where, and respond quickly."
Guy Raz, CEO
The challenge
Domus's broad activity includes diverse, complex projects and required a solution for managing multiple workflows efficiently:
⇢ leads and sales,
⇢ projects,
⇢ accounts and collections,
⇢ and ongoing guidance and training for the different teams.
Background
Domus Global is a leading Israeli provider of shading and curtain solutions, operating for more than seven decades. The company delivers end-to-end solutions for every project and space, from initial consultation through manufacturing and installation to ongoing maintenance and support.
The solution
We led a comprehensive implementation of tailored
management systems:
⇢ a CRM for leads, sales and customer communication;
⇢ a project-management system for planning, execution, tasks and timelines;
⇢ an accounts system for reports and payment tracking;
⇢ team training;
⇢ and a system for internal processes, cross-department communication and performance control.
Results
Domus gained a unified view of leads, projects, collections and service. Connected workflows gave teams a shared operating picture, while management gained current operational and financial visibility and the ability to handle more projects with the same team.
22%
increase in lead-to-customer conversion
2x
more projects managed with the same headcount
96 work hours
saved every month by improving collection and payment processes
More success stories
Frequently asked questions
You don't need to have all the answers - that's what we're here for. Every engagement starts with a deep understanding of your organization and the way you work today. We'll identify the gaps and recommend a solution tailored to your technology, management needs and culture. Our expertise is designing a solution that fits each company precisely.
Absolutely. These are often the engagements that create the greatest impact. We translate business needs into simple, smart and accessible solutions - even for teams that are not used to working with technology. Our role is to make the technology feel seamless and put it to work for your business, so you can focus on what matters most.
In short, yes. But we don't love the term, because it can make the technology itself sound like the goal - and it isn't. We focus on what matters: using technology to solve real business problems and get your business moving again.
We're not tied to one platform. We work with a range of systems based on each client's needs, including monday.com, Make, Origami and more. In many cases we connect systems through smart integrations that help the organization perform at its best.
The timeline depends on the challenges you want to solve, but we can usually go live within two weeks. A full project typically takes 3 to 8 weeks. In some cases, it makes sense to start with one focused solution for a specific problem and build from there.
We won't leave you alone with a new system. Our support doesn't end when you go live - that's when it really begins. We'll provide training, refinements, success measurement, ongoing optimization and responsive support when you need it. We believe in continuous improvement, and that's what we bring to you.
We start with a discovery session to understand your organization's needs, challenges and goals. From there, we create an initial specification and design a tailored solution. Once expectations are aligned, we move into a detailed working session that turns the process into a practical plan, then begin implementation. At the end, we test together, refine what is needed and make sure the system works exactly as it should.
We specialize in improving core processes that directly affect operations, service and profitability:
• lead and sales management;
• projects and tasks;
• production planning and manufacturing;
• fulfillment, inventory, purchasing and logistics;
• customer service;
• accounts and collections;
• back-office and HQ management;
• workforce scheduling and management;
• and CRM systems.
Each engagement is tailored to the organization and includes the right tools, automation, dashboards and full implementation.